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Simpson Honored With the "A List" Award For Excellence in Customer Service
Author: Simpson Housing
Date Posted: 06/14/2010
Denver, Colorado – June 14, 2010. Simpson Property Group, LP a national multifamily housing management company, was awarded the coveted 2009 “A List” Award for Excellence in Customer Service. The awards are presented, according to size, to the top companies in the multifamily real estate industry. Simpson Property Group, with 55 communities and close to 18,000 units, has been recognized as the Category I winner for 2009, 2008, 2007, 2006, 2005, 2004 and 2003.
Each firm is assessed for its level of customer service through a survey distributed to current apartment home residents annually. The results are tabulated and benchmarked by CEL & Associates, Inc. (CEL), an independent consulting firm, against other real estate companies to determine the ranking. “Simpson has emerged as one of the best in the industry because of their continued commitment to the highest level of quality and service,” said Christopher E. Lee, President of CEL.
Simpson Property Group has participated in the survey and competed for this award over the past nine years. It is a great achievement to attain the highest award for seven consecutive years. “Founded 62 years ago, our company continues to build on the core values of providing exceptional service and a quality living experience.” said Todd Pope, President of Simpson Property Group. “Our success,” continued Pope, “can be attributed to the dedication of our employees, and our commitment to advancing their abilities.”
The National Multifamily Customer Service Award for Excellence was first established in 1997 and has since become the standard by which large and small companies in the industry operate. The award reflects resident’s satisfaction and ranking of the overall quality level of services and amenities offered at their community. The entire survey process is tightly controlled by CEL; they look at the level of returned surveys in addition to overall satisfaction scores. Simpson Property Group has made tremendous strides in both these areas over the past nine years, improving its service scores as a whole as well as for individual communities.
About Simpson Property Group
SIMPSON PROPERTY GROUP® (SPG) is a wholly owned subsidiary of SIMPSON HOUSING® (SHLP®). Headquartered in Denver, Colorado, SPG is a fully integrated real estate firm providing services in multifamily and commercial property management, development and construction.
Established in 1948, SHLP builds and operates high quality, residential communities throughout the United States. As one of the largest privately held residential developers and managers in the nation, it operates communities throughout the U.S. and continues to expand.
About CEL & Associates, Inc.
CEL & Associates, Inc., is the nation's leading real estate consulting organization. Based in Los Angeles, CEL specializes in strategic planning, compensation, customer opinion surveys and benchmarking services for the real estate industry.
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