Tuesday, May 01, 2018
Simpson Property Group
Denver, Colorado – May 1, 2018 – Simpson Property Group®, a national multifamily housing management company, has been continuously recognized as an industry leader in customer service for over a decade. For the 14th consecutive year, the firm has again received the highly esteemed “A List” Award for Excellence in Customer Service for 2017. “Simpson Property Group remains firmly committed to our belief in customer service as evidenced by our receiving this prestigious award for the 14th straight year,” said Todd Pope, President of Simpson Property Group. “The portfolio of properties continues to enjoy higher than average renewal percentages on an annual basis which we believe is a direct reflection of the caring- and service-first environment our employees have fostered over the years.”
Annually firms are evaluated on their level of customer service. This is done by distributing surveys to residents to obtain feedback on their level of satisfaction. The results are tabulated, and firms are benchmarked by CEL & Associates, Inc. (CEL), an independent consulting firm, against other real estate companies to determine the ranking. "Simpson Property Group began surveying their Residents using CEL & Associates, Inc survey process in 2001" stated CEL & Associates, Inc. CEO Christopher Lee. “Since the first survey, Simpson has continued to increase resident satisfaction each year. Simpson associates continue to demonstrate that providing excellent service is not just a corporate philosophy or slogan, but an integral part of the Simpson day to day culture. Achieving results such as these requires hard work, dedication, focus, clearly defined goals and Best Practices. Simpson Property Group continues to be an Industry Leader in Service Excellence and set the standards for other firms to follow.”
With 60 communities and just under 17,000 surveys distributed, Simpson achieved a response rate of 53%. Simpson Property Group has participated in the survey over the past 18 years and has been recognized as an “A List” winner for the past 14 years.
The National Multifamily Customer Service Award for Excellence was first established in 1997 and has since become the standard by which large and small companies in the industry operate. The award reflects residents’ satisfaction and ranking of the overall quality level of services and amenities offered at their community. The entire survey process is tightly controlled by CEL; they look at the level of returned surveys in addition to overall satisfaction scores. Simpson Property Group has made tremendous strides in both areas over the past 18 years, improving service scores as a whole as well as for individual communities. Of the 60 Simpson communities, 58 communities received the “A List” distinction with 31 communities achieving the highest level of Platinum “A List.” The Platinum level means the residents at these 31 communities gave them the highest rankings in the industry.
About Simpson Housing
Simpson Housing® LLLP is a national, fully-integrated real estate development and portfolio management firm. Primarily focused on the multifamily market, Simpson builds and operates high-quality, residential communities throughout the United States. As one of the largest privately held residential developers and managers in the nation, it is organized to deliver a comprehensive range of real estate services – including development, property management, construction, acquisition, marketing and financing. Simpson Property Group® is a wholly owned subsidiary of Simpson Housing® providing services in multifamily and commercial property management.
About CEL & Associates, Inc.
CEL & Associates, Inc., is the nation’s leading real estate consulting organization. Based in Los Angeles, CEL specializes in strategic planning, compensation, customer opinion surveys and benchmarking services for the real estate industry.