Contact Icon at Ross Apartments

Eduardo has been wonderful to work with. Any questions or concerns that I have had, he’s always willing to answer or get the answer if he doesn’t have it. He seems genuinely concerned about the residents living situations. I would refer him to any potential residents.

Great experience. Rep Edaurdo professional and courteous!

Eduardo was my leasing agent. He was awesome during the tour and move in. Would definitely recommend him.

We moved to Icon At Ross November of 2025. The few maintenance request we had were taken care of within 24 hours. Zach, Alex, Flor, Romero and Javier are the team and do a Fantastic Job! The office staff with our new Manager Melina , Assistant Manager Bri, and Desiree and Eduardo are all very patient and listen to you. They have to be as much as I talk! :) Things are moving along smoothly to correct issues left from whomever in the past that did not work on keeping things looking and working as they should. We understand a Corporation like Simpson Properties is a business and has to make money. Spending a little to make things work properly is a must. Hopefully the rent will not go up ! LOL. It will be a TAX write-off for them anyway right? :) The Exit gate for the parking garage(the main gate onto Flora st) has been broken for over a year. We got an email just last week, today is 2.1.2026 saying they will be replacing it! No ETA. Using the other gate is difficult at times when you have cars coming from either direction trying to enter and exit. Slow and steady and make your way out or in. :) Many doors to stairwells have broken hinges or do not shut at all. The exit gates to the stairwell from the exterior of the building do work though with security sensors with your fob. Thank goodness for that! It is an apartment so you will have inconsiderate people, it is life. They put their Valet trash out without the can and some have liquids that stain the hallways. They do not put their trash out when we are supposed to. The Trash rooms are getting much better, air freshneers on automatic spray have been installed! Yeah! Again you have people too lazy to put their trash down the Shute. Towing is to start in the garage tomorrow!! There are cars that have not moved for many months and have inspection stickers dated back to the year 2023! You just have to laugh at someone being that out of tune with reality on keeping your car in good standing. Some have enough dust/dirt on them you can plant a watermelon seed and it will grow! LOL , but I have to be honest, there are like 5/10 like that. Since the office has sent emails warning of the impending tow on 2.2.2026 and to register your car, we have noticed many disappearing. They should remove the first and last parking spots on each row of each level of the parking garage so two cars can pass each other more easily. Tenants really need to utilize the mirrors the property has on each level to see cars coming towards you on the next level. The complex I think is about 10-13 years old I Think and has changed hands a few times with different Property Owners. The apartment is very well insulated I have to say. Lighting is good inside and out of apartments , throughout the property. Our apartment is in very good condition. So it still looks new in a way. We like that. We are on the top floor so do not have to worry about people above us. So far we have been lucky and do not have extremely noisy neighbors. If we ever do, we will certainly let them know as you should in a polite way :) I can say I give it a 4 star from the last place we resided at. That was a 2-3 for sure. I will give a 5 star if our rent does not go up in January of 2027! Fingers Crossed! Thanks for reading this entire lengthy rant haha. I got an email from Icon asking for my positive review, so there you have it!.

Eduardo was one of the best leasing agents I’ve ever worked with. He was super personable knowledgeable and knew all the small details about everything he even gave me a tape measure to make sure that my bed would fit in the room 😂. You could tell that he truly enjoys his job. He did such an amazing job that I applied while on tour.

I recently toured Icon at Ross with my fiancé, and our leasing consultant, Desiree, made the entire experience amazing. She was professional, outgoing, and truly made us feel heard. She took the time to show us all the amenities and every floor plan we wanted to see without ever making us feel rushed. Leasing agents like her are rare in this area her energy and dedication really stood out. Because of her, we’ll definitely be coming back to submit our application. Great job, Desiree! Highly recommend working with her.

I had an amazing experience touring with Desiree! She was friendly, professional, and really knowledgeable about the property. She took the time to walk me through everything, answered all my questions, and made the whole process enjoyable and stress-free. Thanks to her, I feel confident that this is where I want to live I’m just waiting for my lease to expire so I can make the move! Highly recommend working with Desiree if you want a great tour and experience.