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2020 REACT Survey Update: We’re Taking the Survey Online!

October 29, 2020

This year’s REACT survey will be performed completely online!


Details please…

The REACT Customer Service Survey (we refer to it as the REACT resident survey) is a survey conducted by the nationally recognized real estate consulting firm, CEL & Associates, Inc. Each year, Simpson Property Group participates in the survey to gather feedback from our residents.

This year, the survey is going to go entirely online. CEL & Associates, Inc. will send a survey link to our residents. The survey is completely confidential and as a thank you, Simpson will be holding a national drawing for residents who submit a survey and enter the drawing. This year’s prizes include 3 months free rent, 2 months free rent, 1 month free rent, ½ month free rent and up to $1,000 rent credit!*


When will I receive the REACT resident survey?

REACT launches on Tuesday, November 10 and will close on Tuesday, December 8. CEL & Associates, Inc. will email the survey to residents using the email address of the primary resident that is on file with the leasing office. A reminder email will be sent each week to residents who have not submitted their survey. Once the survey is submitted, the reminder emails will cease.


What if I don’t receive the email with the survey link?

  • Check your spam / junk folders - the email will come from [email protected].
  • Check with your spouse, partner, or other household member(s) to determine if they received the email.
  • Contact the leasing office and they will provide you with instructions of how to obtain a survey link directly from CEL & Associates, Inc.


Your feedback is truly appreciated!

We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Property Group communities are chosen as the place our residents call home.


In 2019, CEL & Associates, Inc. awarded 25 Simpson communities with the Platinum A-List Award and 37 Simpson communities with the A-List Award. 2019 was also the 16th consecutive year Simpson Property Group was awarded the A-List Award for Excellence in Customer Service!


Simpson couldn’t achieve this without our residents’ participation and we truly appreciate the time it takes to fill out this important survey. We look forward to hearing from you all soon!


*Prizes vary, ask your leasing team for details.

Some photos are for representation purposes only. Information subject to error, change or deletion.

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