For the very first time, Simpson conducted the annual customer service survey online. And despite the challenges that 2020 posed, 49 of our communities were awarded the A List Award!
What is an A List Award?
The A List and Platinum A List Awards are awarded to communities that reach a high level of customer service. Each year, CEL & Associates, Inc. (CEL) evaluates and ranks property management companies on their level of customer service. They do this by conducting what our residents know as the REACT survey that obtains feedback on residents’ level of satisfaction. CEL tabulates the results of the surveys for each firm which are then benchmarked against other real estate companies.
CEL surveyed 17,492 of our residents and based on this survey, Simpson’s Overall Satisfaction Score was 87 which places us in the outstanding category! On the community-level, ten of our communities achieved the Platinum A List Award level and 39 communities achieved the A List award level. Below is the full list of our communities who were awarded.
Simpson strives to meet (and exceed) our residents’ expectations and are extremely grateful of how much our residents exceeded our expectations with the first online survey. We truly appreciate the time it takes to fill out this important survey and look forward to reviewing everyone’s feedback to further improve our customer service.
We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Property Group communities are chosen as the place our residents call home.
Platinum A List Customer Service Excellence Award
- 2125 Yale
- 2700 Charlotte
- Artisan Station
- Cadence Cool Springs
- Gramercy Square at Ayrsley
- San Carlos
- Silos South End
- The Encore South Park
- The Matisse
- Zoso Flats
A List Customer Service Excellence Award
- Addison at Kramer Station
- Avion at Legacy
- Benson Downs
- Boulder Creek
- Cascade Summit
- Chancery Village
- Citrine
- District at Greenbriar
- Flux Apartments
- Highlands at Dearborn
- Marshall Park
- Meadows at Meridian
- Metro 112
- Metro Greenway
- Montelena
- Neptune
- Promenade Park
- Quatama Crossing
- Reserve at Beachline
- Ridgeview
- Settler's Ridge
- SkyHouse Austin
- SkyHouse Nashville
- SkyHouse River Oaks
- StoneLedge
- Strata
- Studio LoHi
- The Battery on Blake Street
- The Boulevard
- The Links Rea Farms
- The Lodge at Redmond Ridge
- The Madison
- The Ranch
- The Reserve at Tysons Corner
- The Residence Buckhead Atlanta
- The Sanctuary at Tallyn's Reach
- The Timbers
- The Villas at Stonebridge Ranch
- Victory Flats at Elmonica Station
Interested in finding out more on these communities? You can do so by visiting our Apartment Search page here.
