Sincerely, Simpson

For the very first time, Simpson conducted the annual customer service survey online. And despite the challenges that 2020 posed, 49 of our communities were awarded the A List Award!

What is an A List Award?

The A List and Platinum A List Awards are awarded to communities that reach a high level of customer service. Each year, CEL & Associates, Inc. (CEL) evaluates and ranks property management companies on their level of customer service. They do this by conducting what our residents know as the REACT survey that obtains feedback on residents’ level of satisfaction. CEL tabulates the results of the surveys for each firm which are then benchmarked against other real estate companies.

CEL surveyed 17,492 of our residents and based on this survey, Simpson’s Overall Satisfaction Score was 87 which places us in the outstanding category! On the community-level, ten of our communities achieved the Platinum A List Award level and 39 communities achieved the A List award level. Below is the full list of our communities who were awarded.

Simpson strives to meet (and exceed) our residents’ expectations and are extremely grateful of how much our residents exceeded our expectations with the first online survey. We truly appreciate the time it takes to fill out this important survey and look forward to reviewing everyone’s feedback to further improve our customer service.

We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Property Group communities are chosen as the place our residents call home.

Platinum A List Customer Service Excellence Award

1. 2125 Yale
2. 2700 Charlotte
3. Artisan Station
4. Cadence Cool Springs
5. Gramercy Square at Ayrsley
6. San Carlos
7. Silos South End
8. The Encore South Park
9. The Matisse
10. Zoso Flats

A List Customer Service Excellence Award

1. Addison at Kramer Station
2. Avion at Legacy
3. Benson Downs
4. Boulder Creek
5. Cascade Summit
6. Chancery Village
7. Citrine
8. District at Greenbriar
9. Flux Apartments
10. Highlands at Dearborn
11. Marshall Park
12. Meadows at Meridian
13. Metro 112
14. Metro Greenway
15. Montelena
16. Neptune
17. Promenade Park
18. Quatama Crossing
19. Reserve at Beachline
20. Ridgeview
21. Settler's Ridge
22. SkyHouse Austin
23. SkyHouse Nashville
24. SkyHouse River Oaks
25. StoneLedge
26. Strata
27. Studio LoHi
28. The Battery on Blake Street
29. The Boulevard
30. The Links Rea Farms
31. The Lodge at Redmond Ridge
32. The Madison
33. The Ranch
34. The Reserve at Tysons Corner
35. The Residence Buckhead Atlanta
36. The Sanctuary at Tallyn's Reach
37. The Timbers
38. The Villas at Stonebridge Ranch
39. Victory Flats at Elmonica Station

Interested in finding out more on these communities? You can do so by visiting our Apartment Search page here.