Sincerely, Simpson

The results of the REACT survey are in… Once again, Simpson conducted the annual customer service survey online, our residents have spoken and 45 of our communities achieved “A List" status!

 

Venita DeHaven, President of Simpson Property Group recognizes the effort that is put in by site teams year-round to achieve this award:

 

“Service is such a big part of who we are at Simpson Housing.  It is one of our Core Values… and our Mission is to provide award-winning customer service.”

 

What is an “A List” Award?

The A List and Platinum A List Awards are achieved by communities that reach a high level of customer service. CEL & Associates, Inc. (CEL) evaluates and ranks property management companies annually on their level of customer service. This is done by conducting what our residents know as the REACT survey which obtains feedback on their level of satisfaction with our communities. CEL tabulates the results of the surveys for each real estate company which are then benchmarked against one another.

 

CEL surveyed 18,777 of our residents this year and we received a 50.8% response rate. Here are some of the results of this year’s online survey:

• Overall Satisfaction Score was 85.3 which places us in the outstanding category!
• Portfolio Service Satisfaction Score was also in the outstanding category at 87.2!
• At the community-level, nine of our communities achieved the Platinum A List Award level and 36 communities achieved the A List award level. Below is the full list of our communities who were awarded.

 

Our teams strive to meet (and exceed) our residents’ expectations every day. We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson communities are chosen as the place they choose to call home.

 

And may we say we are extremely grateful of how much our residents continue to exceed our expectations with such strong response rates to this yearly survey. We truly appreciate the time it takes to fill out this important survey and look forward to reviewing everyone’s feedback to further improve our customer service.

 

Platinum A List Customer Service Excellence Award

1. 2125 Yale
2. Cadence Cool Springs
3. Gramercy Square at Ayrsley
4. San Carlos
5. Silos South End
6. SkyHouse Nashville
7. The Battery on Blake Street
8. The Encore South Park
9. The Residence Buckhead Atlanta

 

A List Customer Service Excellence Award

1. 2700 Charlotte
2. Artisan Station
3. Cascade Summit
4. Citrine
5. District at Greenbriar
6. Dwell at McEwen
7. Hartley Flats
8. Highlands Square and Crossing
9. Joule La Floresta
10. Junction Flats
11. Lake Vue
12. Lofts at the Security Building
13. Marshall Park
14. Meadows at Meridian
15. Metro Greenway
16. Neptune
17. Promenade Park
18. Quatama Crossing
19. Reserve at Beachline
20. Ridgeview
21. SkyHouse Austin
22. SkyHouse River Oaks
23. StoneLedge
24. Strata
25. Studio LoHi
26. The Addison Apartments
27. The District at Biltmore
28. The Links Rea Farms
29. The Matisse
30. The Ranch
31. The Reserve at Tysons Corner
32. The Sanctuary at Tallyn's Reach
33. The Timbers
34. The Villas at Stonebridge Ranch
35. Victory Flats at Elmonica Station
36. Zoso Flats

 

Interested in finding out more on these communities? You can do so by visiting our Apartment Search page here.