March 02, 2022
Simpson is thrilled to learn we have received the “A List” Award for Excellence in Customer Service for the 18th consecutive year! This award is given to those who are named best in the industry for maintaining the highest level of customer service. Simpson is honored to be among those named for 2021.
Venita DeHaven, President of Simpson Property Group stated, “I realize that 2021 came with many challenges and this award speaks to our employees’ commitment to provide exceptional service, even under sometimes difficult circumstances.”
What is the CEL A List Award?
CEL & Associates, Inc. (CEL) is an independent consulting firm that benchmarks property management firms’ level of customer service. And the A List Award is given to firms whose scores meet or exceed the award criteria.
To create the benchmark, CEL surveys residents and ranks the property management firms from tabulated results of those resident surveys. Simpson refers to this survey as the REACT survey and chose to take it completely online in 2020 to obtain resident’s feedback during the pandemic. The switch to the online survey was so well received, we stuck with the online format in 2021.
Based on this resident survey, Simpson’s Property Satisfaction Score was 82.3 (Very Good) and Service Satisfaction Score was 87.2 (Outstanding). CEL distributed 18,777 surveys to our residents and used the 9,540 responses to determine our results. Out of the 64 communities that participated, 9 achieved the Platinum A List award level and 36 communities achieved the A List award level! Below is the full list of our communities who were awarded, and you can read more about that honor by clicking here.
Simpson strives to meet (and exceed) our residents’ expectations and this survey helps identify what we’re doing well and where we can improve. We truly appreciate the time it takes for our residents to fill out this important survey and look forward to reviewing everyone’s feedback to further improve our customer service.
We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson communities are chosen as the place our residents call home.
Platinum A List Customer Service Excellence Award
A List Customer Service Excellence Award
Interested in finding out more on these communities? You can do so by visiting our Apartment Search page here.