Simpson Property Group has been named best in the industry for maintaining the highest level of customer service! For the 17th consecutive year, Simpson received the “A List” Award for Excellence in Customer Service for 2019.
Todd Pope, President of Simpson Property Group stated, “We have always believed at Simpson Housing that maintaining a high level of service, property maintenance and quality of staffing was a major component of our success. These results confirm that!”
What is the CEL A List Award?
This award is based on rankings that are determined by CEL & Associates, Inc. (CEL), an independent consulting firm. Property management firms are annually evaluated and ranked on their level of customer service by tabulating the results of surveys that are distributed to residents to obtain feedback on their level of satisfaction. All firms are then benchmarked against other real estate companies.
Based on this survey, Simpson’s Property Satisfaction Score was 86.4 (Outstanding) and Service Satisfaction Score was 91.7 (Outstanding). CEL surveyed 18,721 of our residents to determine our results. Twenty-five of our communities achieved the Platinum award level and 37 communities achieved the Platinum A List award level! Below is the full list of our communities who were awarded.
Simpson couldn’t achieve this without our residents’ participation and we truly appreciate the time it takes to fill out this important survey. Our next survey is slated for later this year and we look forward to hearing from our residents soon!
We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Property Group communities are chosen as the place our residents call home.
Platinum A List Customer Service Excellence Award
- 14W Apartments*
- 2125 Yale
- 2700 Charlotte Ave Apartments
- Cadence Cool Springs Apartments
- District at Biltmore
- District at Greenbriar
- Gramercy Square at Ayrsley
- Hartley Flats
- Highland Crossing and Highland Square
- Marshall Park Apartments & Townhomes
- Metro 112 Apartments
- Metro Greenway
- San Carlos
- Settler’s Ridge
- Silos South End
- SkyHouse Austin
- SkyHouse Nashville
- SkyHouse River Oaks
- Strata
- The Encore SouthPark
- The Matisse
- The Sanctuary at Tallyn’s Reach
- Victory Flats at Elmonica Station
- Villas at Stonebridge Ranch
- Zoso Flats
A List Customer Service Excellence Award
- Addison at Kramer Station
- Artisan Station Apartments
- Avion on Legacy
- Boulder Creek
- Carriage Place*
- Cascade Summit Apartment Homes
- Chancery Village
- Citrine
- District at Memorial*
- District at Washington
- Gramercy at Buckhead
- Highlands at Dearborn
- Jefferson Square
- Madison Park
- Mira Bella Apartments
- Montelena
- Nexus*
- Pearson Square*
- Promenade Park
- Quatama Crossing
- Reserve at Beachline
- Ridgeview
- SkyHouse Dallas
- StoneLedge
- Studio LoHi
- The Boulevard Apartments
- The Brockman Lofts
- The ICON at Ross
- The Lodge at Redmond Ridge
- The Lofts at the Security Building
- The Madison Apartments
- The Meadows at Meridian
- The Ranch Apartments
- The Reserve at Tysons Corner
- The Residence Buckhead Atlanta
- The Timbers at Issaquah Ridge
- TwentyOne01 on Market*
*Simpson Property Group no longer manages these communities.
