Sincerely, Simpson

Simpson Property Group has been named best in the industry for maintaining the highest level of customer service! For the 17^th consecutive year, Simpson received the “A List” Award for Excellence in Customer Service for 2019.

 

Todd Pope, President of Simpson Property Group stated, “We have always believed at Simpson Housing that maintaining a high level of service, property maintenance and quality of staffing was a major component of our success. These results confirm that!”

 

What is the CEL A List Award?

This award is based on rankings that are determined by CEL & Associates, Inc. (CEL), an independent consulting firm. Property management firms are annually evaluated and ranked on their level of customer service by tabulating the results of surveys that are distributed to residents to obtain feedback on their level of satisfaction. All firms are then benchmarked against other real estate companies.

 

Based on this survey, Simpson’s Property Satisfaction Score was 86.4 (Outstanding) and Service Satisfaction Score was 91.7 (Outstanding). CEL surveyed 18,721 of our residents to determine our results. Twenty-five of our communities achieved the Platinum award level and 37 communities achieved the Platinum A List award level! Below is the full list of our communities who were awarded.

 

Simpson couldn’t achieve this without our residents’ participation and we truly appreciate the time it takes to fill out this important survey. Our next survey is slated for later this year and we look forward to hearing from our residents soon!

 

We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Property Group communities are chosen as the place our residents call home.

 

Platinum A List Customer Service Excellence Award

1. 14W Apartments*
2. 2125 Yale
3. 2700 Charlotte Ave Apartments
4. Cadence Cool Springs Apartments
5. District at Biltmore
6. District at Greenbriar
7. Gramercy Square at Ayrsley
8. Hartley Flats
9. Highland Crossing and Highland Square
10. Marshall Park Apartments & Townhomes
11. Metro 112 Apartments
12. Metro Greenway
13. San Carlos
14. Settler’s Ridge
15. Silos South End
16. SkyHouse Austin
17. SkyHouse Nashville
18. SkyHouse River Oaks
19. Strata
20. The Encore SouthPark
21. The Matisse
22. The Sanctuary at Tallyn’s Reach
23. Victory Flats at Elmonica Station
24. Villas at Stonebridge Ranch
25. Zoso Flats

 

A List Customer Service Excellence Award

1. Addison at Kramer Station
2. Artisan Station Apartments
3. Avion on Legacy
4. Boulder Creek
5. Carriage Place*
6. Cascade Summit Apartment Homes
7. Chancery Village
8. Citrine
9. District at Memorial*
10. District at Washington
11. Gramercy at Buckhead
12. Highlands at Dearborn
13. Jefferson Square
14. Madison Park
15. Mira Bella Apartments
16. Montelena
17. Nexus*
18. Pearson Square*
19. Promenade Park
20. Quatama Crossing
21. Reserve at Beachline
22. Ridgeview
23. SkyHouse Dallas
24. StoneLedge
25. Studio LoHi
26. The Boulevard Apartments
27. The Brockman Lofts
28. The ICON at Ross
29. The Lodge at Redmond Ridge
30. The Lofts at the Security Building
31. The Madison Apartments
32. The Meadows at Meridian
33. The Ranch Apartments
34. The Reserve at Tysons Corner
35. The Residence Buckhead Atlanta
36. The Timbers at Issaquah Ridge
37. TwentyOne01 on Market*

*Simpson Property Group no longer manages these communities.