September 29, 2022
The annual REACT survey launches Tuesday, October 11! On that day, our residents will receive an email from [email protected] with their unique survey link. Should you not receive the email, please contact the onsite team.
What is the REACT survey?
This is a resident satisfaction survey conducted by the nationally recognized real estate consulting firm, CEL & Associates, Inc. Simpson coined this survey as REACT and our goal is not only to gather feedback from our residents, but to learn what is working and where we can improve.
Simpson took the survey online in 2019 due to pandemic challenges. The online survey was wildly successful in the last two years and as such, will remain online again this year. CEL & Associates, Inc. will be sending a unique survey link to the primary resident’s email address on record for every apartment home. The survey is completely confidential, so each survey link is unique to each apartment home.
As a thank you for providing feedback, Simpson holds a drawing for those who enter after completing their survey. This year, we will be giving away up to 1-month free rent* to the lucky grand prize winner!
When will I receive the REACT resident survey?
REACT launches in a few weeks on Tuesday, October 11! CEL & Associates, Inc. will email the survey to the primary resident on file with the leasing office. That email will come from [email protected]. Each week, an email reminder will be sent to the resident until the survey has been submitted.
What if I don’t receive the email with the survey link?
Your feedback is truly appreciated!
We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Housing communities are chosen as the place our residents call home. We strive to achieve and exceed our resident’s expectations and the REACT survey is a way to determine whether we are meeting that goal.
Last year, 9 of our communities were awarded with the Platinum A-List Award and 36 communities were awarded the A-List Award. And 2021 was the 18th consecutive year Simpson achieved the A-List Award for Excellence in Customer Service! Find out more about the A-List Awards in this blog post.
We couldn’t achieve this without our residents’ participation in the REACT survey, and we truly appreciate the time it takes to provide feedback. We look forward to hearing from you all soon!
*Employees of CEL & Associates, Inc. and of Simpson Housing LLLP are not eligible to participate in the drawing. Free rent is only applicable to the actual month rent and does not apply to additional monthly charges (pet rent, etc.). Winners must maintain residency to receive prizes.