October 03, 2024
The annual REACT online survey launches Tuesday, October 15th! On that day, all Simpson residents will receive an email from [email protected] with their unique survey link. Residents, should you not receive the email, please contact the onsite team.
What is the REACT survey?
This confidential survey is conducted by the nationally recognized real estate consulting firm, CEL & Associates, Inc., and was coined ‘REACT’ by Simpson. Our goal is not only to gather feedback from our residents, but to learn what we are doing well but, perhaps more importantly, where we can improve.
Our residents have made the online survey successful in recent years – in fact, we had the highest response rate last year of 52%! The survey is sent to the primary resident’s email address on record for every apartment home and is completely confidential. As such, each survey link is unique to each apartment home.
As a token of our appreciation for providing feedback, Simpson will be holding a drawing for the residents who choose to enter after completing their survey. This year, we will be giving away up to 1-month free rent* to the lucky grand prize winner!
When will residents receive the REACT resident survey?
REACT launches in a few weeks on Tuesday, October 15th. CEL & Associates, Inc. will email the survey to the primary resident on file with the leasing office. That email will come from [email protected]. Additionally, a weekly email reminder will be sent to the residents until their survey has been submitted.
What if residents don’t receive the email with the survey link?
Our residents’ feedback is truly appreciated!
We recognize there are many apartment home choices available, and we are honored our residents have chosen a Simpson community as the place they call home. We strive to not only achieve, but exceed our resident’s expectations and the REACT survey is a great way to determine whether we are meeting that goal.
20+ years of Excellence in Customer Service
Keeping that goal in our sights resulted in 2023 being the 21st year in a row Simpson Housing received the A-List Award for Excellence in Customer Service! Also in 2023, twenty of our communities were awarded the Platinum A-List Award and thirty-six communities were awarded the A-List Award. Find out more here.
We couldn’t achieve these accolades without our residents’ participation in the REACT survey, and we truly appreciate the time it takes to provide feedback. We look forward to reviewing all the 2024 responses!
*Employees of CEL & Associates, Inc. and of Simpson Housing LLLP are not eligible to participate in the drawing. Free rent is only applicable to the actual monthly rent and does not apply to additional monthly charges (pet rent, etc.). Winners must maintain residency and be in good standing to receive prizes. Simpson Housing has the right to forfeit entries if a change in management occurs during the survey period.