Sincerely, Simpson

🏆Simpson Housing has received the “A List” Award for Excellence in Customer Service for the 22nd consecutive year!🏆

This is truly a testament to the unwavering dedication our teams have to providing exceptional customer service to our residents year after year, and always putting them at the top of our priorities. The continued recognition of this award stems directly from the resident feedback gained during our yearly REACT survey.

What is the REACT Survey / CEL A List Award?

CEL stands for CEL & Associates, Inc. which is an independent consulting firm that benchmarks level of customer service in the multifamily industry. They present the A List Award to those who are named best in the industry for maintaining the highest level of customer service as well as meets or exceeds the award criteria. Simpson is honored to be among those named for 2024.

To create the benchmark, CEL surveys residents and uses the tabulated results to rank property management firms. Simpson lovingly coined this survey REACT as we use resident feedback to improve and exceed our residents’ expectations. In 2024, CEL sent 20,528 surveys on Simpson’s behalf and the 10,772 responses determined our scores:

• Overall Satisfaction Score: 87.1 (Outstanding)
• Property Satisfaction Score: 83.5 (Very Good)
• Service Satisfaction Score: 88.9 (Outstanding)

As mentioned above, our community teams are at the heart of this award. As such, they are also recognized individually for their outstanding scores. Out of the 70 communities that participated, 18 achieved the Platinum A List award level and 44 communities achieved the A List award level! Below is the full list of our communities who were awarded.

Not to mention we exceeded our previous response rate record, receiving responses from 52.5% of our residents in 2024! We are so humbled by the resounding response and truly appreciate the time it takes for our residents to fill out this important survey. Simpson uses the survey to identify what we’re doing well and where we can improve as we strive to meet (and exceed) residents’ expectations.

We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson communities are chosen as the place our residents call home!

🏅Platinum A List Customer Service Excellence Award

1. 2125 Yale
2. Briley Apartments
3. Cadence Cool Springs
4. Cascade Summit Apartments
5. Hartley Flats
6. LaVida Apartments
7. Lofts at the Security Building
8. Promenade Park
9. Reserve at Beachline
10. San Carlos Apartments
11. Silos South End
12. SkyHouse Nashville
13. The Battery on Blake Street
14. The Brockman Lofts
15. The Camille
16. The Encore SouthPark
17. The Links Rea Farms
18. Zoso Flats

🏅A List Customer Service Excellence Award

1. 2700 Charlotte Ave
2. Artisan Station
3. Avion on Legacy
4. Benson Downs
5. Chancery Village
6. Dwell at McEwen
7. Glenhaven at Star Ranch
8. Gramercy Square at Ayrsley
9. Highlands at Dearborn
10. Icon at Ross
11. Joule La Floresta
12. Lake Vue Apartments
13. Larq Henderson
14. Madison Park
15. Malden Square
16. Mallory Square Apartments
17. Marshall Park
18. Metro 112
19. Mira Bella Apartments
20. Montelena Apartments
21. NoA on McNeil
22. Pace Apartments
23. Passport Apartments
24. Quatama Crossing
25. Ridgeview Apartments
26. Settler’s Ridge Apartments
27. SkyHouse Austin
28. SkyHouse Dallas
29. SkyHouse River Oaks
30. Strata
31. Studio LoHi
32. The Addison Apartments
33. The District at Biltmore
34. The District at Boynton Beach
35. The Matisse
36. The Meadows at Meridian
37. The Ranch Apartments
38. The Reserve at Tysons Corner
39. The Residence Buckhead Atlanta
40. The Sanctuary at Tallyn’s Reach
41. The Timbers at Issaquah Ridge
42. The Villas at Stonebridge Ranch
43. Victory Flats
44. Vinings Lofts and Apartments

Interested in making any of our communities your next home? Find out more by visiting our Apartment Search page!