🏆Simpson Housing has received the “A List” Award for Excellence in Customer Service for the 22nd consecutive year!🏆
This is truly a testament to the unwavering dedication our teams have to providing exceptional customer service to our residents year after year, and always putting them at the top of our priorities. The continued recognition of this award stems directly from the resident feedback gained during our yearly REACT survey.
What is the REACT Survey / CEL A List Award?
CEL stands for CEL & Associates, Inc. which is an independent consulting firm that benchmarks level of customer service in the multifamily industry. They present the A List Award to those who are named best in the industry for maintaining the highest level of customer service as well as meets or exceeds the award criteria. Simpson is honored to be among those named for 2024.
To create the benchmark, CEL surveys residents and uses the tabulated results to rank property management firms. Simpson lovingly coined this survey REACT as we use resident feedback to improve and exceed our residents’ expectations. In 2024, CEL sent 20,528 surveys on Simpson’s behalf and the 10,772 responses determined our scores:
- Overall Satisfaction Score: 87.1 (Outstanding)
- Property Satisfaction Score: 83.5 (Very Good)
- Service Satisfaction Score: 88.9 (Outstanding)
As mentioned above, our community teams are at the heart of this award. As such, they are also recognized individually for their outstanding scores. Out of the 70 communities that participated, 18 achieved the Platinum A List award level and 44 communities achieved the A List award level! Below is the full list of our communities who were awarded.
Not to mention we exceeded our previous response rate record, receiving responses from 52.5% of our residents in 2024! We are so humbled by the resounding response and truly appreciate the time it takes for our residents to fill out this important survey. Simpson uses the survey to identify what we’re doing well and where we can improve as we strive to meet (and exceed) residents’ expectations.
We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson communities are chosen as the place our residents call home!
🏅Platinum A List Customer Service Excellence Award
- 2125 Yale
- Briley Apartments
- Cadence Cool Springs
- Cascade Summit Apartments
- Hartley Flats
- LaVida Apartments
- Lofts at the Security Building
- Promenade Park
- Reserve at Beachline
- San Carlos Apartments
- Silos South End
- SkyHouse Nashville
- The Battery on Blake Street
- The Brockman Lofts
- The Camille
- The Encore SouthPark
- The Links Rea Farms
- Zoso Flats
🏅A List Customer Service Excellence Award
- 2700 Charlotte Ave
- Artisan Station
- Avion on Legacy
- Benson Downs
- Chancery Village
- Dwell at McEwen
- Glenhaven at Star Ranch
- Gramercy Square at Ayrsley
- Highlands at Dearborn
- Icon at Ross
- Joule La Floresta
- Lake Vue Apartments
- Larq Henderson
- Madison Park
- Malden Square
- Mallory Square Apartments
- Marshall Park
- Metro 112
- Mira Bella Apartments
- Montelena Apartments
- NoA on McNeil
- Pace Apartments
- Passport Apartments
- Quatama Crossing
- Ridgeview Apartments
- Settler’s Ridge Apartments
- SkyHouse Austin
- SkyHouse Dallas
- SkyHouse River Oaks
- Strata
- Studio LoHi
- The Addison Apartments
- The District at Biltmore
- The District at Boynton Beach
- The Matisse
- The Meadows at Meridian
- The Ranch Apartments
- The Reserve at Tysons Corner
- The Residence Buckhead Atlanta
- The Sanctuary at Tallyn’s Reach
- The Timbers at Issaquah Ridge
- The Villas at Stonebridge Ranch
- Victory Flats
- Vinings Lofts and Apartments
Interested in making any of our communities your next home? Find out more by visiting our Apartment Search page!
