We are proud to announce that two Simpson Housing communities have been recognized as 2026 Grace Hill Excellence 95% Club Winners for outstanding resident satisfaction:
- Montelena Apartments – Grapevine, TX
- The Brockman Lofts – Los Angeles, CA
This prestigious recognition, presented by Grace Hill, celebrates communities that achieved a 95% or higher overall satisfaction score based on resident survey feedback.
🏆 What the 95% Club Recognition Means
To earn a place in the 95% Club, communities must participate in the Grace Hill survey program and demonstrate exceptional performance across the resident lifecycle. Surveys measure satisfaction at five critical touchpoints:
- Lead conversion
- Move-in experience
- Maintenance service requests
- Pre-renewal
- Move-out process
Achieving a 95% satisfaction score reflects consistent excellence, strong resident engagement, and a deep commitment to service. Grace Hill’s Excellence Awards recognize communities that set the benchmark for customer experience in the multifamily industry. These high-performing properties demonstrate industry-leading loyalty, responsiveness, and dedication to continuous improvement.
🙌 Thank You to Our Teams and Residents
We extend our heartfelt congratulations to the teams at Montelena Apartments and The Brockman Lofts for earning this distinguished recognition. Your commitment to delivering exceptional service truly sets you apart. We also thank our residents for their trust, feedback, and engagement. Your voices help us continually elevate the experience across all Simpson communities.
For more information about the 2026 Grace Hill Excellence Awards and the 95% Club, visit Grace Hill.
Congratulations once again to our winning communities!
